This Refund Policy outlines how refunds are processed for bookings made with Travel Opss, including Umrah and Hajj services. Refunds are subject to the terms of our suppliers (airlines, hotels, visa services) as well as the timing of your request. :contentReference[oaicite:0]{index=0}

1. General Refund Principles

Refund eligibility depends on the supplier’s refund rules, the type of service booked, and when the request is made. Deposits and certain fees are typically non‑refundable once issued. :contentReference[oaicite:1]{index=1}

• All booking deposits are generally non‑refundable.
• Refunds are limited to amounts returned by airlines, hotels, visas, and other suppliers.
• Service fees, admin fees, and third‑party charges are usually non‑refundable. :contentReference[oaicite:2]{index=2}

2. Cancellation Timeframes & Fees

• If cancellation is made well in advance (e.g., more than 60–90 days before departure), partial refunds may be available after supplier deductions. :contentReference[oaicite:3]{index=3}
• Cancellations closer to departure (e.g., 30–60 days or less) often result in higher cancellation charges or reduced refund amounts. :contentReference[oaicite:4]{index=4}
• Cancellations within a short period (e.g., less than 30 days) are frequently non‑refundable once services are confirmed. :contentReference[oaicite:5]{index=5}

3. Visa, Flights & Accommodation Refunds

Refund policies vary by service type: :contentReference[oaicite:6]{index=6}

• Visa Fees: Non‑refundable once processing has begun in most cases.
• Airline Tickets: Refunds depend on fare rules; some tickets may be non‑refundable after issuance. :contentReference[oaicite:7]{index=7}
• Hotels & Accommodation: Subject to the specific hotel’s cancellation policy; many peak‑season bookings are non‑refundable once confirmed. :contentReference[oaicite:8]{index=8}

4. Submitting a Refund Request

To request a refund, please contact us in writing via email with your booking reference, full name, and reason for cancellation. Refunds will be processed only after receipt and verification of all required information.

Email: info@travelopss.com

5. Refund Processing Time

Approved refunds are typically credited back to the original payment method within a set period (e.g., 14–30 business days), depending on the supplier’s refund release schedule and financial institution policies. :contentReference[oaicite:9]{index=9}

6. Non‑Refundable Situations

• No‑shows and missed services without prior cancellation are generally non‑refundable. :contentReference[oaicite:10]{index=10}
• Services marked as non‑refundable on your booking (e.g., certain rates or promotional packages) will not be refunded. :contentReference[oaicite:11]{index=11}
• Refunds are not issued for services canceled due to documentation issues (e.g., incorrect information or missing passport requirements) without prior notification. :contentReference[oaicite:12]{index=12}

7. Force Majeure & Exceptional Cases

In rare cases of force majeure (e.g., government travel bans, natural disasters), refunds may be issued as cash refunds or travel credits depending on supplier policies and applicable laws. :contentReference[oaicite:13]{index=13}

8. Contact & Support

For any questions or help regarding refunds, reach out to us at: info@travelopss.com